Return and Exchange Policy: Ward Floreat team is interested in providing the best services to all its customers. All products are clearly photographed as they are in reality. - Products are not exchanged or returned after payment and delivery to the customer. - Products are not exchanged or returned if a defect appears due to customer misuse. - The amount will be refunded to the customer if the gift recipient refuses to receive the gift. - The product will be exchanged or the amount refunded to the customer if the product arrives damaged by Ward Floreat representatives on the same day. - If the recipient's address is outside our delivery area (outside neighborhoods within Riyadh), the order will be canceled and the amount refunded to the customer. Order Cancellation Policy: - For same-day orders, the customer can cancel the order and recover the purchase amount if notified within no more than 15 minutes from the time of order confirmation. - For orders confirmed a day or more in advance, the customer can cancel the order and recover the purchase amount if notified before 2 PM on the day of delivery. - Regarding orders containing cake or chocolate or name writing service, we will not be able to cancel them after customer approval and order completion, as these orders are sent electronically to suppliers. General Cases: - If the customer enters recipient details incorrectly, we will not be responsible for any delay or delivery to the wrong person or address. - If the customer is entitled to compensation with another product as a replacement for the product we delivered, Ward Floreat team has the right to retrieve the original product regardless of its condition upon receiving the replacement product. When you face any problem, do not hesitate to contact customer service via WhatsApp: 0508741040. We are happy to serve you.
